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How raja5d Handles Your Personal Data

Your account data, wallet details, and session activity are handled under a clear privacy framework — one we've built specifically for how Indonesia players access the lobby, top up via DANA, OVO, or GoPay, and manage their accounts on mobile.

DANA, OVO, GoPay wallet data protectedAccount session data encryptedData access requests acceptedIndonesia-region data handling

Explore the Lobby Read FAQ

DATA PROTECTION

How We Protect and Manage Your Information

Account Security

Login sessions use OTP verification sent to your registered contact. Unusual access attempts — such as a new device or unfamiliar location — trigger an additional verification step before the session is allowed.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear cookies through your mobile browser settings; doing so will log you out of your current session.

Data Retention

Active account data is retained while your account is open. After account closure, we keep only what applicable regulations require. You may request a summary of what we hold at any time via the support channels above.

Payment Data Handling

When you deposit via DANA, OVO, or GoPay, the transaction is processed by that payment provider under their own privacy terms. We receive only a confirmation reference — not your full wallet credentials or PIN.

PRIVACY CONTACT

How to Reach Us About Your Data

Team online

Live Chat

Reach our account support team directly through the live chat window in your account dashboard. Available around the clock for data queries, account access issues, and wallet verification questions.

Email Support

Send a written data request or privacy concern to our support email. We aim to respond within two business days and will confirm receipt of any formal data-access or deletion request.

Account Help Centre

The Help Centre inside your account covers common privacy questions — how to update contact details, how to review linked payment methods like GoPay or OVO, and how to request a data summary.

What This Privacy Policy Covers

raja5d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on raja5d, we collect the information needed to run your account and process transactions — your registered name, contact details, and the payment method you use, whether that's DANA, OVO, or GoPay. We also collect technical data: device type, browser session

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identifiers, and IP address, which help us detect unusual login activity and keep your account secure. We do not sell your personal data to third parties. Data shared with payment processors like DANA or OVO is limited strictly to what those processors need to complete your
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transaction — nothing more. We retain account data for as long as your account remains active and for a period afterward as required by applicable regulations. If you close your account, you may request deletion of personal data that is not subject to a legal retention
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requirement. Availability of this service depends on local law and is accessible only where local law permits. Players in Makassar and across Indonesia are covered by the same data-handling standards described here.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions Answered

We collect your registered name, contact details, and the payment method you link — such as DANA, OVO, or GoPay. We also log device identifiers and session data to secure your account against unauthorised access.

We do not sell your data. Payment processors like DANA or OVO receive only the minimum information needed to complete your transaction. No marketing third parties receive your personal account details.

Send a request through our support email or live chat. We will confirm receipt and provide a summary of the personal data we hold on your account within a reasonable timeframe under applicable regulations.

Yes. After closing your account, you may request deletion of personal data not subject to a legal retention requirement. Contact support via live chat or email and we will process your request accordingly.

Every login uses OTP verification. New device or location access triggers an extra verification step. Session data is encrypted, and we monitor for unusual activity patterns that may indicate an account security issue.

Your deposit is processed directly by DANA or GoPay under their own privacy policies. We receive only a transaction confirmation reference — your wallet PIN and full credentials are never transmitted to or stored by raja5d.

How raja5d Handles Your Personal Data

How We Protect and Manage Your Information

Account Security

Cookie Usage

Data Retention

Payment Data Handling

How to Reach Us About Your Data

Live Chat

Email Support

Account Help Centre

Your Privacy Questions Answered

01 What personal data does raja5d collect when I open an account?

02 Does raja5d share my data with third parties?

03 How can I request a copy of the data raja5d holds about me?

04 Can I ask raja5d to delete my personal data?

05 How does raja5d protect my account from unauthorised access?

06 What happens to my DANA or GoPay data when I make a deposit?

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